Information collected
We may collect account names, email addresses, phone numbers, billing details, domain names, order records, support messages, uploaded support attachments, and hosting service details needed to provide service.
How information is used
Information is used to create and secure accounts, process orders and renewals, provide hosting and domain support, send service notices, respond to inquiries, prevent abuse, and maintain reliable customer records.
Payments and service providers
Payment and domain-related details may be handled by payment processors, registrars, hosting providers, email services, or security tools when needed to complete an order, maintain a service, or protect customer accounts.
Records and retention
Order history, invoices, support tickets, renewal requests, and service activity may be retained for account support, fraud prevention, legal compliance, dispute resolution, and accurate service history.
Security
Reasonable technical and organizational measures are used to protect customer information. Customers should also use strong passwords, keep account email access secure, and contact support quickly if suspicious activity is noticed.
Your choices
Customers can contact support to update account information, ask privacy questions, request review of account records, or ask about closing an account where retention requirements allow it.